The Zone, LLC is committed to ensuring that our website — https://thezonebluffton.com/ — is accessible to all visitors, including individuals with disabilities. We believe everyone deserves equal access to information about our services, and we are actively working to make that a reality.
Our Commitment
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the recognized international standard for web accessibility. These guidelines are designed to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Current Accessibility Status
We want to be transparent: our Website is not yet fully optimized for accessibility. We are in the process of identifying and addressing accessibility gaps, and we are committed to making continuous improvements over time.
We are currently working to improve the following areas:
- Images and media — ensuring all images have meaningful alternative text and that multimedia content includes captions or transcripts where applicable
- Keyboard navigation — making sure all interactive elements, forms, and navigation menus are fully operable without a mouse
- Color contrast — improving text and background color contrast ratios to meet WCAG 2.1 AA standards
- Form accessibility — ensuring all inquiry and booking forms (including our embedded CleverWaiver tool) have clearly labeled fields and helpful error messages
- Screen reader compatibility — testing and optimizing content for use with common screen readers such as NVDA, JAWS, and VoiceOver
- Mobile accessibility — improving touch targets and responsive layout behavior for users accessing the site on mobile devices
Third-Party Content
Some content on our Website is provided by third-party platforms, including WPForms (inquiry forms) and CleverWaiver (booking and waiver submissions). While we select service providers with accessibility in mind, we have limited control over the accessibility of embedded third-party tools. We encourage users who encounter difficulty with these tools to contact us directly so we can assist.
Need Help or Have Feedback?
If you are having difficulty accessing any content or feature on our Website, or if you would like to request information in an alternative format, please contact us. We will do our best to provide the information or assistance you need promptly.
The Zone, LLC 108 Buckwalter Pkwy, Suite 2F Bluffton, SC 29910
📞 (843) 836-3701 📧 compliance@coastalmarketingstrategies.com
When reaching out, please describe the accessibility barrier you encountered and the type of assistive technology or browser you are using, if applicable. This helps us respond more effectively and prioritize improvements.
Formal Accessibility Complaints
If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice, Civil Rights Division regarding accessibility rights under the Americans with Disabilities Act (ADA):
- Online: https://www.ada.gov/filing-a-complaint/
- By phone: 1-800-514-0301 (voice) | 1-800-514-0383 (TTY)
Ongoing Improvement
Accessibility is not a one-time project — it is an ongoing commitment. We regularly review our Website for accessibility issues and update our practices as technology and standards evolve. We appreciate the patience of our visitors as we continue this work and welcome any feedback that helps us improve.